Company Description

Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.

Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.

Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.

With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation’s largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.

For more information, please visit Amwell.com.

Brief Overview:

Amwell is looking for a Sr. Business Systems Analyst, CPQ Specialist to join our growing Business Systems team. Amwell relies heavily on Salesforce CPQ and its integrated applications for visibility into vital business data and to identify key business trends, all of which are necessary to make effective business decisions, both day-to-day and long-term. The Sr. Business Systems Analyst, CPQ Specialist will be responsible for capturing business requirements from key stakeholders and maintaining Amwell’s Salesforce infrastructure by building, maintaining, and enhancing our Salesforce CPQ.

Specifically, the Sr. Business Systems Analyst, CPQ Specialist will:

Core Responsibilities:

• Provide prompt and customer-centric end user support across all Salesforce platforms within specified deadlines
• Partner with key stakeholders and end users to capture business requirements and ensure functionality meets the needs of the business
• Participate in Salesforce projects from the initial discovery phase through the documentation and training phases, including coordinating and facilitating collaborative discussions with end users and key stakeholders
• Create and maintain system documentation and Salesforce policies/procedures
• Configure, price, and quote products and services using Salesforce CPQ
• Develop and maintain sales processes to support CPQ within Salesforce
• Work closely with sales, operations, and product teams to ensure accurate product and pricing information is available in the CPQ tool
• Perform release evaluations with Business Systems team and help with new functionality rollouts
• Manage new user set up and deactivation, including transferring ownership of accounts/contacts/opportunities for deactivated users
• Identify issues and key themes, coordinate with other IT and business resources to find solutions, report back and document findings for the team
• Assist with QA testing, building reports and dashboards and Salesforce data cleansing
• Ensure system documentation, policies/procedures are well documented and maintained
• Audit data to uncover data integrity issues and/or opportunities for process improvement
• Manage mass data imports, manual and/or automated data entry or clean-up as needed
• Understand all aspects of Amwell’s Salesforce configuration and technical/functional capabilities, including changes and potential system implications related to the Salesforce release upgrades
• Maintain a high-level familiarity with other IT systems/business application capabilities and scope definition in order to make recommendations about potential upstream/downstream integration or functionality intersection points

Qualifications:

• Bachelor’s Degree
• 4+ years of Salesforce Administrator experience with two or more of the following: Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud, Heroku, Salesforce CPQ, and/ or Einstein Analytics
• 2+ years of Salesforce end user support
• Experience working within a project management framework
• The ideal candidate has excellent communication skills, is organized, a team player and has a desire to continuously learn
• The candidate will be a self-starter and comfortable working multiple deliverables simultaneously
• Salesforce ADM201 certified or an experienced Salesforce super user at a previous company
• Strong problem-solving skills
• Ability to effectively communicate technical information verbally as well as in written formats
• Desire to grow professionally and learn new skills
• Ability to manage work across competing deadlines
• Previous experience with any of the following applications is a plus: Tableau for CRM, CPQ, Mulesoft, Data Cloud, Ironclad, Gong, Gainsight, Gearset
• Previous experience working in a SCRUM or agile environment preferred

Additional information

Job Level:P3

Your Team:

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are! Amwell has collaboration spaces in Boston, Tysons Corner, Portland, Woodland Hills, and Seattle.

The typical base salary range for this position is $86,160- $118,470. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

Additional Benefits

• Flexible Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Birthing parents at Amwell enjoy up to 18 weeks of paid maternity leave
• Non-birthing parents enjoy 10 weeks of paid leave
• US employees experiencing reproductive loss are eligible for up to 7 days of paid leave
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance