EdgeTier

edgetier.com

Edge Tier is an AI-driven company that specializes in conversational intelligence, providing tools that help customer service teams enhance their performance and improve customer experience. Their product suite includes Sonar for anomaly detection, Index for customer insights, Coach for agent quality assurance, and Assist for chat and email handling. By leveraging real-time data analysis, Edge Tier enables businesses to react swiftly to customer issues, ultimately leading to higher customer satisfaction and retention. The company has gained traction in various sectors, including retail, travel, and gaming, and is recognized for its innovative approach to transforming customer service operations.