About the Company

Diagnexia, a subsidiary of Deciphex: Accelerating Certainty and Pioneering Pathology Services.

Diagnexia, a leading provider of pathology services, operates as a subsidiary of the parent company, Deciphex. Established in Dublin in 2017, Deciphex has rapidly expanded to become a global team of over 150 professionals, offering innovative software solutions to address the pathology gap in both research and clinical areas. With a mission to accelerate the drug development process and provide timely, accurate diagnoses for cancer patients, Deciphex has established a strong presence through its offices in Dublin, Exeter, Oxford and Chicago.

As part of the Deciphex family, Diagnexia leverages its expertise to provide cutting-edge diagnostic solutions to healthcare organisations worldwide. Our cloud-based platform enables hospitals to easily and rapidly send cases for a consultation to our team of expert subspecialists. We are dedicated to improving patient outcomes and helping healthcare organisations stay at the forefront of the industry.

We are software developers, clinical specialists, AI engineers, operations professionals and so much more, all working as one team to support our customers and patients. Our team culture is built on trust. We give our team the space they need to deliver results and the environment to ensure they can enjoy doing it.

We are looking for highly motivated individuals who are excited to take on challenges and value making a difference in their day-to-day work. This is a unique opportunity to make a difference in the emerging Digital Pathology field.

About this Role (Responsibilities):

• Monitor all cases received by Diagnexia UK
• Communicate with customers when there are delays with cases to provide or request updates or additional materials
• Respond to queries from Customers and other team members (including the pathologist team)
• Escalate technical issues to other team members when appropriate
• QA all samples, transcription of data.
• Register and maintain referring clinician and patient information related to a given referred case and institute
• Ensure compliance with GDPR/CQC regulations, and maintain patient records in accordance with all data protection protocols
• Respond to email tickets requesting assistance
• Basic troubleshooting of customer support problems
• Track and document technical problems
• Comply with applicable health and safety requirements

• Assist with Research Pathology technical support (when required)
• Occasionally assist with out of office hours support (when required)

Required Skills and Experience:

• A-level (or working towards achieving) in a science subject required.
• Good customer service skills and ability to work with various groups (internal and external customer base).
• Good time keeping skills and ability to meet timelines
• Experience in transcription of documents, microsoft word, excel.
• Organised and diligent with activities
• Motivated and independent worker
• Proactive with improving document control and training process.
• Willing to learn and be proactive in developing skills & experience
• Scientific diploma, or relevant certification a distinct advantage.

• Basic IT troubleshooting experience is an advantage
• Experience with digital pathology is an advantage
• Experience working with an electronic documentation system is highly desirable.

Soft Skills

• You bring a sense of urgency to the work that you do and are able to execute on tasks by using your initiative.
• You enjoy innovating and bringing new ideas to the table.
• You like to have autonomy in your role and the independence to manage your own time and workload.
• You are highly collaborative and enjoy working with lots of different teams and people.
• You thrive in a fast paced environment and can manage changing priorities.
• You have great written and oral English language skills.

Work Environment:

• This position is a remote role. Travel may be required on an ad hoc basis to other offices in the UK.
• You may be requested to work overtime for special program events.
• Working Hours: Full Time 37.5 hours per week Monday to Friday.

What are the benefits of working with Diagnexia?

• Competitive salary with performance based annual increments.
• Healthcare benefits
• Competitive annual leave
• A true sense of meaning in your work by contributing to better patient outcomes.
• The opportunity to work alongside a world-class high performing team in a hyper-growth startup environment.
• A chance to work on exciting,challenging and unique projects.
• Regular performance feedback and significant career growth opportunities.
• A highly collaborative and supportive multi cultural team.

Deciphex is an equal opportunities employer and we are committed to the principle of equality. All qualified applicants will be considered for employment without regard to age, race, religious beliefs, political views, gender identity, affectional or sexual orientation, national origin, family or marital status (including pregnancy), disability, membership of the travelling community or any other classification protected by applicable law.