The Company

Founded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help automotive, heavy machinery, and IoT device manufacturers manage and grow revenue streams. Fast paced, smart, ambitious, and continually seeking new ideas. That’s Cubic, is it you? At Cubic you will find an environment filled with energy, enthusiasm and collaboration, where we set out every day to improve not just the world, but ourselves and each other.

Job Summary:

We are seeking a dynamic and results-driven Mid-Senior Customer Experience Manager to join our team. This role is pivotal in enhancing our customer journey and ensuring that our customers' needs are met with excellence. The ideal candidate will manage our Net Promoter Score (NPS) and Customer Satisfaction (CSAT) initiatives, translating insights into actionable strategies that improve overall customer experience.