The Company

Founded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help vehicle and IoT device manufacturers manage and grow revenue streams. Fast paced, smart, ambitious, and continually seeking new, ideas. That’s us, is it you? At Cubic you will find an environment filled with energy and collaboration, where we set out every day to improve not just the world, but ourselves and each other.

The Role

We are looking for an energetic, enthusiastic Application Support Engineer who is committed to their work, and should be comfortable working in a fast paced, highly flexible environment. The role will be responsible for providing excellent technical support and customer service as part of our Level 2 support. This is based in the Philippines. The successful hire will work completely remotely

Responsibilities of this role:

• Coordinate with support and development teams to resolve application and system issues
• Design and maintain expertise in flow of application process and systems related to company
• Administer and resolve applications issues, provide updates and perform root cause analysis
• Supervise all alerts related to application and system procedures and provide services pro-actively
• Maintain good professional relationships with counterparts of engineering and customer support departments
• Organize and implement projects ranging from small to medium size and provide assistance to all processes under guidance of Software Engineers
• Perform root cause assessment and debug all issues on server domain, and availability of applications
• Coordinate with test department to assist in releases and deployments to various environments and production outputs
• Provide support and identify all issues and prepare appropriate documentation all issues and solutions.
• Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.
• Identify and provide resolutions ranging in complexity from medium to high.