Job Opportunities in the Act Portfolio

Act Venture Capital Ltd

Application Support Engineer - Ireland

Cubic Telecom

Cubic Telecom

Customer Service
Dublin, Ireland
Posted on Monday, May 22, 2023

The Company

Founded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help vehicle and IoT device manufacturers manage and grow revenue streams. Fast paced, smart, ambitious, and continually seeking new, ideas. That’s us, is it you? At Cubic you will find an environment filled with energy and collaboration, where we set out every day to improve not just the world, but ourselves and each other.

The Role

We are looking for an energetic, enthusiastic Application Support Engineer who is committed to their work, and should be comfortable working in a fast paced, highly flexible environment. The role will be responsible for providing excellent technical support and customer service as part of our Level 2 support.

Responsibilities of this role:

  • Coordinate with support and development teams to resolve application and system issues
  • Design and maintain expertise in flow of application process and systems related to company
  • Administer and resolve applications issues, provide updates and perform root cause analysis
  • Supervise all alerts related to application and system procedures and provide services pro-actively
  • Maintain good professional relationships with counterparts of engineering and customer support departments
  • Organize and implement projects ranging from small to medium size and provide assistance to all processes under guidance of Software Engineers
  • Perform root cause assessment and debug all issues on server domain, and availability of applications
  • Coordinate with test department to assist in releases and deployments to various environments and production outputs
  • Provide support and identify all issues and prepare appropriate documentation all issues and solutions.
  • Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.
  • Identify and provide resolutions ranging in complexity from medium to high.

Essential Experience and Qualifications

  • Fluent English
  • A degree level qualification in a technical discipline such as Computer Science or Software Engineering
  • Knowledge and experience of administering or using Microsoft IIS
  • Knowledge of Database technologies (Microsoft SQL Server) and working fluency in SQL
  • Ability to diagnose & address application issues
  • Working Knowledge of IT Hardware and Software
  • Ability to learn and master employer-specific software
  • Complex problem solving
  • Written and verbal communication skills
  • Customer Focused with excellent written and verbal communication and reporting skills
  • Demonstrable ability to learn technical information, processes and applications quickly
  • Excellent attention to detail and the ability to multitask and work effectively within a fast-growing organization
  • Demonstrated ability to be flexible and take a proactive approach to problem solving

Desired Experience and Qualifications

  • Experience with cloud infrastructure (Azure)
  • Experience using tools like Postman to create and save simple and complex HTTP/s requests.
  • Basic knowledge of programming concepts, preferable C#
  • Experience in building effective relationships with development teams and clients
  • 25 days annual leave + 2 company days
  • Health Insurance
  • Pension Contribution
  • ESOP
  • Tax saver scheme
  • Bike to work scheme
  • Sports and social activities
  • Great annual office outings (Summer BBQ, Christmas party, charity runs)
  • Bits & Bobs days (Half day every quarter to get your Bits & Bobs done)
  • Learning and Development Opportunities

Cubic Telecom is an equal opportunities employer and committed to fostering a diverse and inclusive workplace.