CitySwift is looking for a People Generalist to join our rapidly growing team.

As the world's leading data platform for public transport, CitySwift powers data-driven decision making for some of the largest transport networks across the globe. Backed by over €15 million in venture capital funding and a partner list that includes the world's largest public transportation operators and government authorities, such as National Express, Go-Ahead Group, Transport for London and many more, CitySwift is in accelerated growth mode with 100% YOY revenue growth and 150% growth in new customers in 2023.

CitySwift’s mission is to increase the adoption of sustainable public transportation usage around the world - our platform currently optimises over 1 billion passenger journeys annually, and our target is to reach over 10 billion by 2026.

At CitySwift, you’ll get the opportunity to take ownership, deliver measurable impact and develop professionally - reshape the future of public transport by accelerating CitySwift’s growth.

About the Role

As a People Ops Generalist you will play a vital role in supporting our people strategy as we continue to grow and make a significant impact in the public transport sector. In this role, you will manage our HR operations, foster a positive workplace culture, and ensure alignment with our values of collaboration, sustainability, and innovation. This is a very dynamic role where you will gain vast HR experience across the full employee lifecycle. You will have a huge opportunity to improve how we do things and not just conform.

Key responsibilities

• Manage HR functions, including recruitment, onboarding, offboarding, employee relations, performance management, goal setting, and compliance.
• Utilise HiBob our HR Information Systems (HRIS), and Greenhouse our Applicant Tracking Systems (ATS) to streamline HR processes.
• Analyse HR data and metrics to drive decision-making, focusing on employee turnover rates, recruitment efficiency, and engagement scores.
• Collaborate with management to implement HR initiatives that align with organisational goals.
• Foster a positive workplace culture that reflects our core values: shared vision, integrity, customer-centricity, and a commitment to equity and well-being.
• Play a pivotal role in promoting diversity and inclusion throughout recruitment and retention practices.
• Manage multiple HR projects, ensuring timely completion and adherence to quality standards.
• Provide guidance and support on employee well-being initiatives and mental health resources.
• Serve as the primary point of contact for all employees’ inquiries, concerns and provide timely and effective resolutions.
• Support the Finance Department on payroll and benefit administration.

Key skills

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 2 years of experience in an HR Generalist role, preferably in the technology sector.
• Excellent communication and interpersonal skills, capable of building relationships at all levels.
• Problem-solving mindset with the ability to navigate complex workforce challenges.
• Proficiency in HR Information Systems and Applicant Tracking Systems. We use HiBob and Greenhouse but prior experience with these systems isn’t required.
• Exceptional organisational and time-management skills, with the ability to prioritise tasks and manage multiple responsibilities simultaneously.
• Proficient in Google Suite (Docs, Sheets, Slides, Gmail) and familiarity with office management software and tools.
• Ability to work independently and take initiative.

We value, recognise and reward our people

• Competitive market salary
• Health and Life Insurance and matched pension schemes
• 25 days annual leave, with additional company days off throughout the year
• Flexible working hours and hybrid/remote working opportunities including Work Abroad Program
• Paid Sick, Maternity and paternity benefits
• Employee Assistance Programme (EAP), mental health and wellbeing supports
• Employee referral program with opportunity to earn up to €4,000 per referral
• Annual Service recognition benefits (Additional Annual leave and pension contributions)