About CitySwift

CitySwift’s big data platform powers major bus networks across the globe. Since its inception, CitySwift has built the world's first Mobility Intelligence as a Service platform, with a suite of products that enable bus companies to adapt bus networks for maximum efficiency and growth.

At CitySwift, you’ll get the chance to do meaningful work with measurable impact. We are revolutionising the public transport industry and are looking for people who are driven by passion and fueled by ambition to join us on our mission.

The role in a nutshell

At CitySwift, we are building a world-class team to digitally transform public transport in major cities around the world.

We want a Data Operations Analyst to join a rapidly growing team, solving interesting and complex technological problems with real-world solutions. The Data Operations Analyst will be responsible for monitoring and investigating technical issues related to the cleaning, validation, and processing of AVL, ticket, and schedule data. The Data Operations Analyst will be expected to work closely with the customer success team and engineers to troubleshoot and resolve any technical issues that arise.

Today, we analyse billions of data points for a selection of the world’s largest transport companies, shipping a product that constantly delivers for clients and exceeds expectations.

Responsibilities

• Monitor and investigate technical issues related to the cleaning, validation, and processing of AVL, ticket, and schedule data
• Work closely with customers and engineers to troubleshoot and resolve technical issues
• Conduct contextual analysis of bus, driver behaviour, route, and schedule adherence
• Document and report all technical issues to management
• Develop and maintain technical knowledge of the software and related technologies
• Works with key internal stakeholders, including Product Management, Product research, analysts etc. to address specific customer issues or new product features.
• Identify and define integration specific best practices

Requirements:

• Bachelor's degree in software or transport analytics
• At least 3 years of experience in a technical support role
• Strong analytical skills and attention to detail
• Some experience with database technologies, SQL and python
• Excellent communication skills and ability to work effectively in a team
• You are highly adaptable to a rapidly changing, growing business

It would be great if you could bring

• Experience making presentations and preparing reports
• Strong communications and presentation skills with the ability to present to a variety of audiences.
• Flexibility to work on multiple problems simultaneously while supporting the Customer Success team.
• Have an understanding of the software support process.

What we can offer you

• Very Competitive Salary and On Target Earnings (OTE) available to our Commercial Team
• Automatic enrolment into our pension scheme for all employees, matched company contributions
• 100% Company paid healthcare available to all employees, with the option to add dependents discounted
• Automatic enrolment for all employees into our Life Insurance scheme
• 25 days annual leave allowance, with additional company days off given throughout the year
• Flexible working hours and remote working opportunities based on role
• Maternity and paternity benefits (100% maternity pay for employees over 2 years of service)
• Paid Company sick pay
• Mental Health support (Employee Assistance Programme (EAP), Wellbeing supports (yoga, fitness classes) and free eye tests
• Opportunity to make your mark in a high growth Irish Tech Company and help us in our mission to reduce global emissions from transport
• Bike to Work & TaxSaver commuter scheme
• Employee referral program available to all employees, opportunity to earn up to €4,000
• Service Recognition Awards and Personal Celebration benefits available to all employees
• Work Abroad Program available to all employees.
• Office in City Centre location in Galway
• Active social club where employees are encouraged to have fun together both inside and outside of work!