Job Opportunities in the Act Portfolio

Act Venture Capital Ltd

Chief Operations Officer



Galway, Ireland
Posted on Thursday, March 7, 2024

About CitySwift

CitySwift’s big data platform powers major bus networks across the globe. Since its inception, CitySwift has built the world's first Mobility Intelligence as a Service platform, with a suite of products that enable bus companies to adapt bus networks for maximum efficiency and growth.

At CitySwift, you’ll get the chance to do meaningful work with measurable impact. We are revolutionising the public transport industry and are looking for people who are driven by passion and fueled by ambition to join us on our mission.

About the Role

CitySwift is experiencing rapid growth, with a remarkable 100% revenue increase last year and a 150% surge in new client acquisition. The day to day operations of the Business from founding to present day have sat with the two founders, CEO and CCO.

As we continue to expand our customer base and revenue, it's crucial that our client operations, spanning from pre-deal support to post-deal implementation and renewal, are driven by data, processes, and playbooks.

The COO will spearhead efforts to enhance our operational and performance management processes by building an end to end Operations Function and implementing a company wide performance management system and process, ensuring scalability, efficiency, alignment and accountability across the business.

Beyond operational excellence, this role will play a pivotal part in nurturing our company culture amidst this rapid expansion.

You will:

  • Build an operations function that includes Sales Support, Project Pricing and Planning, Product Implementation execution and Customer Success and Support.
  • Be the main C-level point of escalation for trouble-shooting and problem solving across the Sales, Customer, Solutions and Data Issues domains
  • Speed up our ability to scale with new clients therefore increasing CitySwift’s ability to grow revenue
  • Lead and manage a hybrid team of commercial, domain and technical resources.
  • Manage internal and external stakeholders, adeptly negotiating and agreeing on 'best choice' outcomes in a non-perfect world
  • Design and implement a company-wide performance management system and process to ensure shared goals, alignment and accountability
  • Ensure adherence to established processes while continuously seeking opportunities for enhancement and iteration when necessary.
  • Be a cultural leader, fostering an environment that promotes innovation, accountability, and a shared commitment to excellence


Essential Experience

  • Scale-Up Technology Experience. Preferably, you have been on a journey in a scale up from sub 50 employees to more than 100/200.
  • Have worked with large Enterprise Client Accounts with deal sizes of €2m+
  • Demonstrable experience working with very complex integrations and implementations in Global Markets with Public/Private sector clients and localisation requirements
  • Successfully scaled and led a Client Operational team in a Leadership capacity


  • Transportation or Similar Industry Experience
  • Knowledge of best practices within Revenue Operations, Customer Success and Product Operations
  • Based in Ireland or the United Kingdom but willing to travel to CitySwift’s offices in Galway, Ireland and London frequently

Skills and Attributes

  • Process driven, detail oriented and execution focused.
  • Leadership and team management - a leader who drives a strong culture of execution, delivery, feedback, customer focus and a general sense of ‘we’re all in this together’.
  • Competitiveness - a strong desire to win and be the best at what we do.
  • Delivery - a bias to action and delivery is essential.

What we can offer

  • Very Competitive Market Salary with generous Employee Share Options
  • Automatic enrolment into our pension scheme for all employees, matched company contributions
  • 100% Company paid healthcare available to all employees, with the option to add dependents discounted
  • Automatic enrollment for all employees into our Life Insurance scheme
  • 25 days annual leave allowance, with additional company days off given throughout the year
  • Flexible working hours and remote working opportunities based on role
  • Maternity and paternity benefits (100% maternity pay for employees over 2 years of service)
  • Paid Company sick pay
  • Mental Health support (Employee Assistance Programme (EAP), Wellbeing supports (yoga, fitness classes) and free eye tests
  • Opportunity to make your mark in a high growth Irish Tech Company and help us in our mission to reduce global emissions from transport
  • Bike to Work & TaxSaver commuter scheme
  • Employee referral program available to all employees, opportunity to earn up to €4,000
  • Service Recognition Awards and Personal Celebration benefits available to all employees
  • Work Abroad Program available to all employees.
  • Office in City Centre location in Galway
  • Active social club where employees are encouraged to have fun together both inside and outside of work!