AQMetrics is a leading provider of regulatory risk software to global financial institutions. Our SaaS platform is award-winning, and our range of products make regulatory risk management simple, secure, and globally compliant.
Putting people first is at the core of everything we do. It compels us to make decisions based on what is best for our people — employees, partners, and customers.
We are customer focused. We strive to provide the best in class, to drive great customer experience through teamwork and high performance.
We are committed to professional integrity. We conduct our business to the highest standards with skill, diligence and responsibility. Professional trust, honesty and compliance are at the core of our culture.
We value ideas and encourage evolution every day.
At the core of AQMetrics is our customer experience. We engage and build long-term collaborative relationships with our customers across asset management, investment management and asset service provider domains. Key to our engagement model is great teamwork, focus on our customer experience, organisation & structure, curiosity, high-energy leadership, and flawless engagement execution.
We are seeking an instrumental Engagement Program Manager, with experience in Regulatory Risk and Compliance, to engage with our customers globally. You will be designing and delivering the engagement model for automated regulatory and risk compliance solutions, helping our customers experience a higher future state of automated compliance. You will use your knowledge of the ecosystem, solution development and emerging regulatory and domain trends to ensure our customers are successful in meeting their regulatory obligations and are on track to scale with emerging change.
Work with key stakeholders in our global asset management customer base to collaboratively build the Engagement plan, using your analytical skills to ensure customers receive the right enablement on their journey for automated compliance
Build out our Engagement Services team, including solution architects, workflow specialists and customer data analysts
Work closely with Customer Success and Engineering teams in addressing solution needs and driving success with our customers’ AQMetrics platform deployments
Identify opportunities where we can do better for our customers, incrementally driving improvement across our engagement model and delivery, ultimately delivering increased impact
Maintain strong working relationships with stakeholders across customer success, engineering, and sales teams, leading and executing an engagement model that ensures the optimum experience for our customers
Coach team members and mentor others in planning, organising, and coordinating work
Work with Account Management, to ensure the the voice of our customers within AQMetrics is heard at all times
Strong technical engagement management experience in the asset management, asset service provider or investment management domain, ideally having worked directly for one or more of these organisations, or in a role in an established Big 4 Consulting firm
Experience coaching, leading and running engagement of services delivery teams, formulating plans for engaging new customers in a post-sales environment, driving operational improvement, and overseeing the engagement touchpoints across data integration, workflow and business processes
Exceptional communication skills, delivering both broad and specific targeted communications, comfortable in both technical and regulatory compliance communications
Exceptional ability to communicate ideas effectively with customers, stakeholders and internal sales, engineering and customer success teams
Track record of problem-solving engagement models, from initiation and definition phases right through to implementation and go-live
Ability to prioritise and manage multiple work streams and drive clarity for internal engineering and customer success teams
Direct customer-facing experience in our customers’ domain, conversant with how data integration and workflow design deliver regulatory risk and compliance automation
Excellent understanding of cloud-based technologies, and how cloud solutions are accommodated within regulated financial firms’ third-party management programs
Proven ability to lead, manage, build and deliver business results through a consulting or professional services team
Deep technical proficiency in one or more cloud technologies
Understanding of requirements gathering, solution definition, proposal development and SOW writing
Program Management, Project Management, Business Management or Delivery Management experience is preferred
Consulting is background a plus
Opportunity to be part of something special. AQMetrics is growing fast, and we want you to be part of our journey
Employee Assistance Programme
Bike to work scheme
Active Social Club with events throughout the year
Remote, UK or HQ based in Ireland
Step 1 - After you apply, our HR Manager may reach out to you for an introductory call
Step 2 - If your background is a match for the role, you may be required to complete a technical assessment (role depended) and/or phone interview with 1-2 people
Step 3 - If you continue through the process, you may be asked to come onsite to interview
AQMetrics is an equal-opportunity employer. We are committed to an inclusive and diverse AQMetrics
We want to hear from you! Send your CV to email@example.com or fill out the below form.